September 2020
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DemandBlue
Hi I’m Blue, and I’m back again with a new edition of DemandBlue’s Newsletter! Thank you all for the overwhelming response to our first edition. I am happy you all liked it and I also received a lot of requests, which I have incorporated into this edition. Just to remind you, our Newsletter brings you all the latest news and views from the Salesforce community along with a lot of news and updates from DemandBlue. Happy Reading!

DemandBlue Joins Pledge1%

DemandBlue is joining an impressive network of entrepreneurs and companies across the globe that have committed to philanthropic efforts through the Pledge 1% movement.

From its inception, DemandBlue, has dedicated more than 1% of their product and employee time for the betterment of Non-Profits in the Salesforce ecosystem. By aligning our efforts with Pledge 1%, DemandBlue is excited to join this network of founders, entrepreneurs and companies around the globe that are committed to giving back.

To learn more or to take the pledge, please visit www.pledge1percent.org

Salesforce launches new Feedback Management Solution for businesses to better respond to customer and employee needs

As organizations continue to manage through reopening safely, it's more important than ever that they understand the changing needs and expectations of their key stakeholders.

With that in mind, Salesforce is introducing Feedback Management, a new suite of enterprise-level tools and surveys built natively into the Salesforce platform that provides businesses with the capabilities to collect real-time, actionable feedback. With this easy-to-activate solution, businesses can drive more informed and relevant business decisions. According to Salesforce’s State of the Connected Customer Report, 73% of customers expect the businesses they interact with to understand their needs.

Salesforce Feedback Management offers the following capabilities to gather feedback in real time:

  • Enhancing the Customer 360 with unified feedback and customer data
  • Automatically collect feedback at the various points of interaction between a business and its customers and employees
  • Improving experiences with actionable insights

Salesforce introduces new developer tools for Building, Scaling, and Shipping Apps

COVID-19 and the resulting need for businesses to go all-digital has fast-tracked digital transformation initiatives for organizations across industries and regions.



Projects scoped to occur over the course of months, even years, now have to take place in a matter of days, and the ability to build, scale and ship apps fast from anywhere is imperative.
This is where the wide-ranging capabilities of the Salesforce Platform become apparent. With Salesforce, developers and admins can innovate faster than ever by building scalable, modern apps through a combination of clicks and code without ever having to sacrifice user experience or crucial security measures.

Salesforce announced their commitment to developers by supporting them in these efforts with three new innovations -- Code Builder, Salesforce Functions and DevOps Center.

  • Build Fast from Anywhere
  • Deliver Connected Experiences with Elastic Scale
  • Accelerate Shipping with Release Management for Everyone

DemandBlue’s Partnership Announcements

In our journey towards Salesforce service excellence, we are proud to collaborate with a variety of partners who have played a vital role in helping us Innovate, Enhance, and Extend our capabilities. So, it is with immense delight, that we introduce our new partners from the Salesforce ecosystem.

Salesforce Forms, but a lot better!

123FormBuilder is the online form builder used and loved by more than 3 million users around the world. With more than 200 million form submissions and counting, 123FormBuilder makes form building easy whilst integrating with more of the tools you use. Whether you’re building an application form, event registration form, patient information form, customer sign up form, online order form, client feedback form, or something else, 123FormBuilder allows you to collect data easily in a secure environment.

Learn More


Fast-Track Your Salesforce Integrations and Create Your Customer API 360 with Jitterbit

Jitterbit Harmony enables companies to connect Salesforce with legacy, on-premises, and cloud applications to automate your business processes and quickly build your connected customer experience. Jitterbit’s API integration platform provides intuitive tools to accelerate digital transformation wherever you are in your journey. Pre-packaged process templates forged with best practices, our best-in-class Salesforce connector, a full APIM suite, and #1 rated technical support provides you all the resources you need to rapidly scale. Jitterbit’s modern, multi-tenant, born-in-the-cloud platform enables businesses to securely create APIs that provide real-time connectivity to customers, employees, products, services, and more. Through a combination of out-of-the-box business application connectors, process templates, and integration recipes, companies can orchestrate complex integrations and automate business processes such as Quote to Cash in days, not months.

Learn More

CodeScan, Empowering DevOps Teams with Static Code Analysis

Who is CodeScan? This little company, based out of San Diego, is making a big impact across Salesforce DevOps teams. For over 6 years, CodeScan has been empowering DevOps teams at Salesforce and across large enterprises with the confidence, efficiency, and security of producing better, quality code. CodeScan addresses a certain need in the DevOps world, static code analysis for the Salesforce platform. Static code analysis is the tool you never knew you needed, but you do. It helps teams decrease their peer review time and increase the speed in which they deploy projects, with no risk of detecting code vulnerabilities and bugs. For complex orgs, static code analysis tools should be implemented into DevOps processes. Unlike other solutions, CodeScan is integrated directly to CI/CD pipelines, offers the largest set of rules (500+), is compatible with most Salesforce languages and metadata, and is completely automated. Find code vulnerabilities? No problem. Source code bugs? You got it. Reduce technical debt? Done. CodeScan’s got you covered.

Learn More


Modernize your customer journey with Vonage Contact Center

Vonage, a global leader in cloud communications helps businesses accelerate their digital transformation. Vonage will enable DemandBlue customers to leverage their Salesforce capabilities and access the tools a cloud-based contact center solution provides:

  • Route calls to appropriate agent based on skill and experience
  • Customize dashboards and reports tied to Salesforce
  • Leverage channels of choice to reach customers at any point in their journey
  • Speech Analytics to improve efficiency for quality assurance
  • Link with Einstein Analytics to unlock hidden insights
  • Increase customer and agent satisfaction with a fully embedded Salesforce solution

Learn More

Introducing Salesforce Anywhere: Technology Enabling An all-digital, Work-from-anywhere World

An all-digital, work-from-anywhere world is becoming the new normal. That’s why Salesforce, the global leader in CRM, introduced Salesforce Anywhere – bringing together powerful new technologies and platform services to help organizations unlock new levels of productivity and customer success for this new normal.

“The COVID-19 crisis has taught us that companies must be able to sell, service, market and collaborate from anywhere, and that won’t change in a post-pandemic world,” said Bret Taylor, President and COO Salesforce. With Salesforce Anywhere, we can empower customers of every size, location and industry to digitally transform with confidence in this all-digital world.
  • Sell, service and market from anywhere– powered by Salesforce Customer 360 and includes new industry-specific technology from Vlocity;
  • Collaborate from anywhere – with the new Salesforce Anywhere app, which embeds chat, alerts, comments and video directly into the Salesforce experience;
  • Work from anywhere – with a new employee service solution and new employee data model to enable organizations to build, manage and scale employee apps and services quickly and securely;
  • Data from anywhere – with MuleSoft to integrate all data sources and Tableau to see and understand that data – unlocking insights to make better decisions, fast; and
  • Skill up from anywhere – with new Einstein Recommendations for Trailhead and new learning content empowering anyone to help drive their company’s digital transformation.

DemandBlue makes it to AppExchange Top 10:

In June 2020, DemandBlue made it to the AppExchange Global Top 10, brushing aside intense competition from big brands and heavyweights. This is an awesome performance powered by excellence in service, innovation in solution, and agility in delivery, backed by a strong base of happy and satisfied customers. Great work from the entire DemandBlue team!



Customer Appreciation For DemandBlue

We here at DemandBlue pride ourselves in providing unparalleled customer success – to attest to our commitment, here are notable customer appreciations from the last quarter:
  • The Atlantic Foundation, a non-profit organization working in the field of philanthropy is overwhelmed - "with the project delivered on time and with highest quality."
  • Medica offers non-profit health plan that serves communities in Minnesota, Iowa, Kansas, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota and Wisconsin — the heart of America. Client is happy about the partnership with DemandBlue - "Great partnership, powerful teamwork and strong execution demonstrated by all parties working together."
  • Teledyne Technologies- We received 5/5 feedback from our customer for the project "Migrating ServiceMax to Service cloud for Teledyne controls. The project was with a new business and it was time sensitive and was integral to their core business process. The team performed really well at each stage of project and went above and beyond during the huge migration effort, which continued during the July 4th weekend. The team followed the run-book to the hilt and was quick to address feedback from customer while maintaining quality. Overall, the DemandBlue team is professional and efficient with their project planning and technical work. They lead the way with the project and ensure we completed the project on-time and on budget."

Salesforce Winter 2020 Release Highlights:

Salesforce’s affinity to seasons and their feature upgrade announcements in Summer, Spring and Winter are part of the folklore now. We are bringing you a short teaser of this winter’s release notes now. Stay tuned for a detailed blog in our website shortly.

More tools for Lightning Transition and supercharging productivity:
In this upgrade, Salesforce has gone full throttle on Lightning transition enablers and on tools that enhance Lightning experience. Here are a few glimpses –

  • Guide your transition to the new interface with more tools and in-app prompts
  • Find more ways to engage and guide your users in Lightning Experience with in-app guidance
  • Get more control of what your users see in Help Menus
  • Access the Recycle Bin in Lightning Experience
  • Organize records and list views by topic with new themes and topic filters…and a lot more
Salesforce Einstein:
Use Einstein Forecasting with a quarterly forecasting schedule. Save predicted field values to cases automatically with Einstein Case Classification. Write Einstein Discovery prediction scores automatically to selected Salesforce fields without coding.
Customized mobile experience and new Salesforce mobile app:
Lightning Experience will now be optimized for the new Salesforce mobile app beginning the week of October 14, 2019. Mobile Publisher gets custom notifications, deep linking, and other key features admins can use to customize the mobile experience for users. Admins will have more power than ever to customize the mobile experience and create one unified Salesforce experience for users.

Salesforce essentials:

  • Email to case enhancements - Get cases from your Gmail support email address in a snap by connecting to your Google account during the setup flow
  • New videos - Check out the new video series to get quick 1-minute tips
  • Setup flows –There are a few more Service-focused setup flows to make your setup even easier (and more fun!)
  • Essentials filter - Take a look at the other changes in Sales and Service using the new Essentials filter, so you can find the updates that are relevant to you.
More:
And, there are so much more for Sales, Service, Analytics, Chatter, Sustainability Cloud, Security, Deployment, Quip, Marketing, and more.

DemandBlue’s Delivery List:

In the midst of a raging pandemic, DemandBlue went about efficiently and scrupulously helping its clients recover and stay productive. We were involved in a lot of important projects that helped our customers cut costs and make a turn around to normalcy. Here are some details about some key initiatives and projects we worked between June and August.

Salesforce Implementation Projects:

  • Community Cloud Implementationfor a large HR service provider
  • Pardot Implementation for a leading agricultural products manufacturer and a system automation expert
  • Einstein Analytics Implementation for Hi-Tech company serving top industries
  • Marketing Cloud Email Studio Implementation for a leading wealth management company
  • CPQ Reimplementation for a physical security device manufacturer

Development Projects

  • Managed Package App development for a corporate consultant
  • Migrating from Informatica Guides and Processes to Salesforce for a non-profit
  • Custom Forecasting App for a leading university in California
  • Optimization and Refactoring of legacy codebase using Salesforce Flows, Process builder for a leading finance company
  • Migrating to custom domain for the customer portal for a leading Hi-Tech company specializing in data analytics

Marc Benioff is standing at the meteorology department talking to the officer:

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Thanks for reading this newsletter. DemandBlue is a Salesforce Partner and the folks here have designated me to bring you all the latest news and trends that may be of interest to you. Please send your feedback to newsletter@demandblue.com