A Healthcare devices manufacturers Boosts Sales and Revenue with Improved Functionality for the subscribers /partners via Community Cloud Portal

 

About the Client

Client is proud to be the nation’s largest independent provider of personal emergency response systems (PERS). They specialize in Medical Alert Systems & Devices, Medical Alarms, etc.

 

Solution

  • DemandBlue built a community cloud portal with a rich UI and allow users to access and view subscriber data and get the outputs of certain forms, cases, and PDF documents
  • Separate email templates were created with which client can send status update to their customers.
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Benefits

  • Sales and revenue increased up to 30 % through boosted customer engagement by user friendly data access
  • Developed inbuilt trust from all sides by providing different credentials for customers
  • Increased security since records are only shown to linked users.

Salesforce: Sales Cloud, Experience Cloud

Technologies: Apex, Javascript, Lightning Web Components, Docusign

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