DemandBlue helped the client build a student community portal by leveraging Salesforce Experience Cloud

 

About the Client

The client is a higher educational institution in Toronto offering full-time and part-time degree and diploma programs.

Solution

  • DemandBlue team leveraged Salesforce Experience Cloud to build a student community portal for the client.
  • The student portal enabled the students to create and track cases themselves and get real time updates.
  • Integrated Chatbot functionalities within Salesforce to help students in real-time throughout their portal journey.
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Benefits

  • Automation of the student case creation process improved overall efficiency and student engagement
  • Streamlined case management helped the client to address and resolve student issues faster.
  • interface and chatbot facility improved student experience.

Salesforce: Service Cloud, Education Cloud
Technologies: Apex, API, Flows, Einstein Chatbot

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