DemandBlue helped the client build a student community portal by leveraging Salesforce Experience Cloud
About the ClientThe client is a higher educational institution in Toronto offering full-time and part-time degree and diploma programs.
- DemandBlue team leveraged Salesforce Experience Cloud to build a student community portal for the client.
- The student portal enabled the students to create and track cases themselves and get real time updates.
- Integrated Chatbot functionalities within Salesforce to help students in real-time throughout their portal journey.
- Automation of the student case creation process improved overall efficiency and student engagement
- Streamlined case management helped the client to address and resolve student issues faster.
- interface and chatbot facility improved student experience.
Salesforce: Service Cloud, Education Cloud
Technologies: Apex, API, Flows, Einstein Chatbot