An Educational Service provider improves operational efficiency of their onboarding process through custom-built community portal
About the Client
Client is one of the leading educational services providers to colleges, universities, corporations, businesses, higher education programs, professional training& certifications, test preparation, and student support servicesSolution
We built a custom portal on Salesforce Community Cloud and configured workflow automation to speed up client’s provider and instructor onboarding process and cut down customer waiting period
Benefits
- Onboarding team was able to complete 30% more requests than previously
- Elimination of waiting time improved customer experience to bring dropouts to 2% from 27%
- Dashboards provided clear visibility of case lifecycle for tracking and monitoring
Salesforce: Sales Cloud, Experience Cloud
Technologies: Workflows, Visualforce pages