A Leading Food and Aero Technology Solution Providers Increased Revenue and Improved Operations by Creating a Global Customer Portal

 

About the Client

Client is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries.

 

Solution

DemandBlue digitally transform the business processes by architecting and designing a Global Customer Portal that improved the customer satisfaction, business efficiency, reduce any frontline work and lower costs.  

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Benefits

  • Increased customer retention and customer efficiency through reduced time.
  • Increase in cross-sell/ up-sell orders
  • One-stop shop for client’s customers to perform routine transactions leading to an increase in the number of parts ordered and service case submitted via portal
  • The B2B commerce portal increased customer engagement 3-fold and increased revenue 2-fold.

Salesforce: B2B Commerce, Sales Cloud

Technologies: Apex, Javascript

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