A Leading Food and Aero Technology Solution Providers Increased Revenue and Improved Operations by Creating a Global Customer Portal
About the Client
Client is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries.
DemandBlue digitally transform the business processes by architecting and designing a Global Customer Portal that improved the customer satisfaction, business efficiency, reduce any frontline work and lower costs.
- Increased customer retention and customer efficiency through reduced time.
- Increase in cross-sell/ up-sell orders
- One-stop shop for client’s customers to perform routine transactions leading to an increase in the number of parts ordered and service case submitted via portal
- The B2B commerce portal increased customer engagement 3-fold and increased revenue 2-fold.
Salesforce: B2B Commerce, Sales Cloud